How long does Sugargoo keep items in the warehouse?

Understanding the Cross-Border Buying Agent Model

Before we talk about storage limits, it’s worth understanding how the cross-border buying agent process works.

When you purchase items from Chinese e-commerce platforms such as Taobao, 1688, or JD.com using an agent like Sugargoo:

1. All items are first shipped to the agent’s warehouse in China.
2. Since international shipping for a single item can be expensive, most customers buy 3-5 items (or more) and have them sent to the warehouse.
3. Once everything arrives, the agent offers package consolidation-combining all your goods into one parcel.
4. You then submit your package for shipment, choose an international shipping method, and the agent sends it overseas.

This model saves money on international shipping and allows you to shop from multiple sellers in one order, but it also means some items might sit in the warehouse for weeks while you wait for others.

That’s why knowing Sugargoo’s different free storage limits — 100 days for purchasing orders and 30 days for resell/forwarding orders — is so important.

How Long Can Goods Be Stored in the Sugargoo Packing Center for Free?

Sugargoo provides different free storage periods depending on the order type:

• 100 days for purchasing orders
• 30 days for resell orders and forwarding orders.

Here’s the breakdown:

• The countdown starts when your order status changes to “packing center”-not when you pay for the item or when the seller ships it to Sugargoo.
• This 100-day free storage period applies to all goods, regardless of whether they’re from Taobao, JD.com, or 1688.
• If you’re waiting for other parcels to arrive so you can combine them, you can purchase the “Extending the storage period of goods” service to keep your items longer.

Tip: If you’re planning to consolidate packages from multiple sellers, always check your earliest arrival date. That’s the one that starts your countdown toward the 100-day or 30-day limit, depending on your order type.

Why the Countdown Can Be Tricky

Many first-time users think the free storage period (100 or 30 days) starts when they place the order or when the seller ships it. In reality, the clock doesn’t begin until Sugargoo checks the item into the “packing center.”

That means:

• If a seller ships slowly, your free storage time isn’t affected.
• But if your first item arrives very quickly and you’re waiting for others, the countdown for that first package starts right away.

It’s a good idea to set a reminder on your phone once your first item arrives, giving yourself enough time to plan before the free storage period — 100 days for purchasing orders or 30 days for resell/forwarding orders — runs out.

What Happens If My Sugargoo Storage Expires?

If your goods stay in the Sugargoo warehouse storage beyond the free storage limit for that order type (100 or 30 days) without an extension or shipment:

• They will be disposed of according to the Sugargoo storage policy.
• You cannot retrieve them once they are gone.
• No compensation is offered for expired storage.

That’s why it’s important to plan shipping early and pick the right route-our guide to shipping from Taobao covers tips for saving money and avoiding delays.

How to Extend Your Sugargoo Storage Period

Extending is straightforward:

1. Go to My Parcels in your Sugargoo account.
2. Select the package you want to keep longer.
3. Choose the “Extending the storage period of goods” option and pay the fee.

Example of storage extension cost:

• The extension fee is charged per order at 8 CNY per month.
• Each extension can be purchased for up to 6 months (180 days) at a time.

If you’re unsure whether to extend or ship, compare both costs using the shipping fee estimator.

Pro Tip: If you’re still shopping for other items, it’s often worth paying for an extension rather than rushing a small shipment. A larger consolidated package can save a lot on international shipping.

User Scenarios Where Extension Makes Sense

To make this practical, here are some real-life situations where extending storage is the better choice:

• The Consolidator: You bought items from multiple Taobao sellers and are waiting for them all to arrive. The earliest one is about to expire-extend storage so you can ship everything together.
• The Pre-order Fan: You ordered a limited-edition figure that ships in 2 months, but you already have other packages in the warehouse.
• The Traveler: You’re going on vacation and won’t be home to receive your shipment. An extension is cheaper than paying storage fees at your local courier.

Storage Rules & Restrictions You Should Know

• The free storage limit (100 days or 30 days depending on the order type) applies to all categories, but special items like perishable goods may have shorter timelines.
• You can request services like delivery add-ons or shipping insurance while stored in the Sugargoo warehouse.
• You can consolidate or split shipments at any time during the storage period.

How to Check Your Remaining Storage Days

1. Log in to your Sugargoo account.
2. Go to Packing Center.
3. Check the “Remaining Days” indicator next to each package.

Sugargoo also sends reminders when your items are close to expiry-by email, in-app notifications, or both.

What to Do When Goods Are About to Expire

If your goods are near the end of the free storage period:

• Option 1: Buy the storage extension service.
• Option 2: Ship them out right away-use the shipping fee estimator to budget.
• Option 3: Consolidate with other pending orders from Taobao, JD.com, or 1688 for better shipping rates and smoother customs clearance.

Tips to Save Money on Sugargoo Storage

• Time your shopping so that packages arrive close together.
• Don’t order too early if you don’t plan to ship soon.
• Estimate your costs early using the freight calculator.
• Pick the best delivery option with our shipping method guide.

Related “People Also Ask” Questions

• How long can the goods be stored in the packing center for free? → 100 days for purchasing orders, and 30 days for resell and forwarding orders, counted from the time the status changes to “packing center”.
• Can I extend Sugargoo storage time? → Yes, using the paid extension service.
• Does Sugargoo charge for storage? → The first 100 days (purchasing/self-operated orders) or 30 days (resell/forwarding orders) are free; after that, you must either pay for an extension or ship your goods.
• What happens if I don’t ship my Sugargoo items? → They may be disposed of after expiry.
• How do I pay for goods from China on Sugargoo? → See our payment methods guide.

Final Thoughts from Experience

When I first used Sugargoo, I didn’t think much about the warehouse storage period-until I almost lost a package because I forgot the countdown started at “packing center” status. Whether you have 100 days (purchasing orders) or 30 days (resell/forwarding orders), the free storage period goes faster than you think.

Now I set myself a reminder when my first package arrives, so I have plenty of time to consolidate and choose my international shipping method. And honestly, the extension fee has been worth it more than once-it’s a small price for peace of mind compared to losing your order entirely.

So, whether you’re buying sneakers from Taobao, luxury bags from JD.com, or wholesale goods from 1688, keep those free storage limits in mind: 100 days for purchasing orders and 30 days for resell/forwarding orders. Plan ahead, check your remaining days regularly, and you’ll never have to worry about the dreaded “expired” status.